Summary
All sales of digital products on DnBlackBook.com are FINAL. We maintain a strict no-refund policy for our domaining course.
No-Refund Policy for Digital Products
Due to the nature of digital products and instant access to our complete course materials upon purchase, we cannot offer refunds. Once you have gained access to our course content, the value has been delivered and cannot be returned.
Legal Justification
Our no-refund policy is based on:
- Immediate Digital Delivery: You receive instant, complete access to all course materials upon payment
- Intellectual Property Protection: Our course contains proprietary strategies and methods
- Prevention of Abuse: Protecting against unauthorized copying or sharing of content
- Industry Standard: Consistent with digital education industry practices
Limited Exceptions
We may consider refunds ONLY in these specific circumstances:
1. Technical Issues
- Condition: Persistent technical problems preventing course access
- Requirement: Must report within 72 hours of purchase
- Resolution: We will first attempt to resolve technical issues
- Refund: Only if we cannot provide functional access within 7 days
2. Duplicate Purchases
- Condition: Accidental multiple purchases of the same course
- Requirement: Must report within 24 hours
- Refund: Full refund for duplicate charge(s) only
3. Unauthorized Charges
- Condition: Fraudulent or unauthorized use of your payment method
- Requirement: Must provide evidence of unauthorized use
- Process: We will cooperate with payment processor investigation
4. Legal Requirements
- EU Customers: 14-day cooling-off period applies UNLESS you have accessed or downloaded course content
- Other Jurisdictions: Where required by local law
EU Customer Rights
Under EU consumer protection laws, you have the right to cancel within 14 days of purchase. However, this right is waived when you:
- Request immediate access to digital content
- Begin downloading or streaming course materials
- Acknowledge loss of cancellation rights
By purchasing, EU customers expressly request immediate performance and acknowledge waiving their withdrawal rights.
Refund Request Process
If you believe you qualify for an exception:
- Contact Support: Email [email protected] within applicable timeframe
- Provide Information:
- Order number
- Purchase date
- Detailed reason for refund request
- Supporting documentation
- Wait for Review: Allow up to 7 business days for review
- Decision: We will notify you of approval or denial
Alternative Resolutions
Instead of refunds, we may offer:
- Technical support to resolve access issues
- Course credits for future products
- Extended access periods
- Additional resources or bonuses
Payment Processor Policies
While we maintain a no-refund policy, you may have additional rights through your payment processor:
- PayPal: Buyer Protection Program (limited for digital goods)
- Credit Cards: Chargeback rights (may result in account termination)
WARNING: Initiating a chargeback instead of contacting us will result in immediate account termination and may affect your ability to purchase from us in the future.
Clear Disclosure
Our no-refund policy is:
- Clearly stated on all sales pages
- Included in checkout process
- Requires acknowledgment before purchase
- Mentioned in order confirmation emails
Quality Commitment
While we don't offer refunds, we are committed to:
- Delivering high-quality educational content
- Providing technical support for access issues
- Continuously improving course materials
- Responding to student feedback
Contact Information
Refund Inquiries Only:
General Support:
Policy Changes
We reserve the right to modify this Refund Policy. Changes will not apply retroactively to completed purchases.
BY PURCHASING OUR COURSE, YOU ACKNOWLEDGE AND AGREE TO THIS NO-REFUND POLICY.